Topic 2

The forwarder is responsible for the cargo, from the moment of loading until unloading. He is obliged to monitor the loading and unloading of the transported cargo, having previously checked its quality and quantity for compliance with the data specified in the shipper’s documents. The forwarder must organize the route chosen by the client, as well as ensure that the cargo is transported using exactly the vehicle that is necessary for such transportation. Payment of duties, various transport and customs fees and other expenses are also made by the forwarder.

In addition, the responsibilities of the freight forwarder include the preparation of documents that are necessary for import or export, and customs documents, as well as the completion of other formalities associated with cargo transportation. Thus, the forwarder ensures that the cargo is sent and received by the client in full.
When the client transfers the cargo to the forwarder, the forwarder must issue a forwarding document and provide the client with all agreements relating to the carriage of goods. These agreements are concluded on the basis of a power of attorney from the client.
The forwarder has the right to verify the authenticity of the documents provided by the client, the accuracy of information about cargo and other information that may have an impact on the forwarder’s work related to the transportation of cargo sent by the client. The client is obliged to provide all necessary documentation and information to the forwarder on time so that the shipped cargo can pass sanitary, customs and other government controls required by law without delay. The forwarding agreement must immediately indicate which documents the client provided and in what order. This will help prevent some possible problems in the future.
Article 805 of the Civil Code of the Russian Federation states that third parties may be engaged by the freight forwarder to perform forwarding duties if this is provided for in the contract for the carriage of goods. However, the forwarder is responsible for all actions of third parties involved in the transportation of goods, and remains solely responsible to the client for the fulfillment of his duties. The forwarder has no right to conclude a cargo insurance contract on behalf of the client.
In some cases, the freight forwarder may not fulfill any official duties or instructions of the client, if this is done in the interests of the client. This can happen if the client’s instructions turned out to be insufficiently precise or inappropriate, and deviation from the instructions for one reason or another could not be discussed and agreed upon with the client within 24 hours.
The forwarder may delay the release of the transported cargo until he is paid in full the remuneration and all expenses that the forwarder incurred in the process of transporting the cargo are reimbursed. If something happens to the cargo during this time, then no claims can be made against the forwarder, since during this period the client bears all responsibility for the cargo.
The choice of transport and route is within the competence of the client, however, if the client finds it difficult to resolve this issue or refuses to give such instructions, the forwarder himself chooses both the route and the type of transport for transporting the cargo in such a way that the interests of the client are respected.
The agreement between the freight forwarder and the client must stipulate the terms of payment of remuneration to the freight forwarder and compensation for expenses incurred during the transportation of goods.
A transport expedition agreement can be concluded for a period of twelve months. In this case, the contract specifies the general rights and obligations of the parties. For each individual transportation, an annex will have to be drawn up to the contract, which will indicate the characteristics of the goods, the route and terms of transportation.

Job description of a freight forwarder for the transportation of goods

I. General provisions

A freight forwarder falls into the category of technical performers.
A person who has primary vocational education without requirements for work experience or secondary (complete) general education and special training according to an established program without requirements for work experience is appointed to the position of freight forwarder for the transportation of goods.
Appointment to a position and dismissal from it are made by order
A freight forwarder must know:
1. 4.1. Resolutions, instructions, orders, other governing and regulatory documents of higher authorities relating to the work of the enterprise's expedition.
2. 4.2. Organization of loading and unloading operations.
3. 4.3. The procedure for receiving and delivering cargo.
4. 4.4. Conditions of transportation and storage of forwarded cargo.
5. 4.5. Standards for idle time of rolling stock and containers during loading and unloading operations.
6. 4.6. Freight transportation routes.
7. 4.7. Forms of documents for acceptance and dispatch of goods and rules for their registration.
8. 4.8. Fundamentals of labor organization.
9. 4.9. Labor legislation.
10. 4.10. Internal labor regulations.
11. 4.11. Rules and regulations of occupational health, safety, industrial sanitation and fire protection.
The freight forwarder is directly subordinate to
During the absence of the freight forwarder for the transportation of goods (illness, vacation, etc.), his duties are performed by a person appointed in the prescribed manner. This person acquires the corresponding rights and is responsible for the proper performance of the duties assigned to him.

II. Job responsibilities

Freight Forwarder:

Receives cargo from warehouses in accordance with accompanying documents.
Checks the integrity of the packaging (container).
Monitors the availability of devices for the transportation of goods and the sanitary condition of the relevant types of transport intended for their transportation, the correctness of loading and unloading operations, the placement and stowage of goods.
Accompanies cargo to its destination, ensures the necessary storage conditions, and their safety during transportation.
Hands over the delivered cargo, prepares acceptance documentation.
Participates in the preparation of reports and other documents regarding shortages, damage to goods, etc.

III. Rights

The freight forwarder has the right:

Submit proposals for improvement of work related to the responsibilities provided for in these instructions for consideration by management.
Within your competence, inform your immediate supervisor about all shortcomings identified in the course of your activities and make proposals for their elimination.
Request personally or on behalf of his immediate supervisor from the heads of departments of the organization and specialists information and documents necessary to perform his job duties.
Demand that the management of the enterprise provide assistance in the performance of its official duties and rights.

The duties of a freight forwarder should be studied by every person who is interested in such activities, as well as by persons who are already in this position. In order to avoid complaints from superiors or clients, it is necessary to strictly comply with all the rules and requirements that apply to an employee in such a job.

Information about forwarders

For each driver applying for the position and responsibilities of a freight forwarder, certain requirements and standards are established, which include the employee’s age, length of service and, possibly, experience in a similar position. Typically, the complexity and exclusivity of duties is determined by the salary and requirements that are presented to a particular employee. When applying for a job, a person must be warned in advance about the conditions under which he must work, and the reasons that determine the likelihood of dismissal of the employee are assigned.

What does a freight forwarder do?

Takes all measures to ensure the technically sound condition of the vehicle entrusted to him. If necessary, he must report to a special section that any functions have dropped out of the norm or a more unpleasant situation has occurred, involving global damage to the object or other costs. In some cases, the forwarder is required to independently carry out minor repairs of the vehicle if necessary, so each employee’s qualifications for this position may be different. This includes the duties of a delivery driver.

What must this employee be able to do?

Create a safe environment and avoid difficult situations in order to ensure complete safety of not only the vehicle, but also the goods or passengers that the forwarder must transport to their destination. You cannot leave the car and leave without taking care of connecting insurance devices and alarms. All vehicle doors are locked not only when leaving the car, but also at every stop and departure to the parking lot.

Additional responsibilities of the forwarder

The forwarder carries out all possible maintenance of the technical condition of the vehicle in perfect condition, and if necessary, monitors faults and promptly reports them to management or to a special department where the device is repaired. Uses the vehicle according to the instructions and does not deviate from its implementation even in situations where there is a possibility that it is possible to deviate from the rules.

How does a freight forwarder work?

Timely sends the vehicle for a scheduled technical inspection and monitors the implementation of minimal or complicated service in a specially designated service center or in any company that provides such services. This includes the duties of a delivery driver.

Independently maintains the overall cleanliness of the vehicle. This often helps keep the company's image in excellent condition. If necessary, he himself carries out operations to wash the surface or interior of the car, but scheduled cleaning takes place in a special center or turns to specialists in a designated section from his own company.

The forwarder must remember that cleanliness must be maintained not only on the surface of the vehicle or in its interior, but also in the engine and other internal structures, so sometimes this employee must himself remember the need to clean the engine or change the oil in various compartments of the vehicle. To do this, he must also contact a special service center.

Basic instructions

After the end of the work shift, the forwarder must completely finish the work, that is, park the car in the designated parking lot or roll it into any parking space. The car must not be left unattended. Before leaving the car, you should set the alarm on it, lock all the doors, and it is also advisable to check the serviceability of its condition and evaluate the possibility of driving it for the entire next shift. This is included in the functional responsibilities of the forwarder.

Receives goods from specially designated premises. Usually this requires visiting special warehouses, which is the main route and responsibility of the forwarder. When accepting goods, you should use special accompanying documents and independently check the correctness of the product count, check the quality and quantity of the product with the statement, only then put your signature and transport the product to the next destination.

What a freight forwarder should not forget to do

Monitor the integrity of general packaging or the serviceability of bags on each product. If necessary and if possible, you can control the quality and all characteristics of the product itself, as well as check the complete set of devices. The price and compliance of products with specific characteristics are checked in order to deliver exactly those items that were ordered. This includes the job responsibilities of the delivery driver.

Check the quality and serviceability of the loaders’ work, that is, ensure that the loading and unloading of goods occurs as carefully and accurately as possible, and also check that the products do not fall, but are carried and stacked correctly in order to avoid claims against the supplier or the company that manufactured the products.

If there is a question about what the freight forwarder's responsibilities are, you should pay attention to the following information. He must control that during transportation the cargo is stacked as correctly as possible, its location has a beneficial effect on the quality and integrity of the goods, and also check the ability of the packaging to withstand the imposed load. If necessary, the forwarder, whose job responsibilities are quite broad, must correct the work of the loaders in the process of its implementation, which is a very responsible undertaking. This includes the job responsibilities of the delivery driver.

What does a freight forwarder owe?

Engage in the preparation of all necessary documentation that reflects the process of acceptance and delivery of goods, since these papers are not only important information for suppliers and recipients, but also serve as a reporting link to have a positive impact on the activities of the forwarder, proving the correctness and timeliness of his actions. The forwarder is an authorized representative and at the same time a representative of the enterprise that has entrusted him with the supply of its own or resale products.

Before leaving, the forwarder carefully studies and, if necessary, coordinates the route with more senior employees. It must ensure the fastest and safest delivery of goods. It is also important to consider the accessibility of the road in terms of barriers or traffic jams. If there is a manager or a freight forwarder works in a large group, he must coordinate his opinion on movement with his immediate superior.

Maintaining waybills is the responsibility of the forwarder. In addition to the need to deliver the cargo correctly and on time, he must fill out all the documentation and supervise the process of movement of goods. He has a lot of responsibility, but if he knows his duties and strictly follows them, this employee will be able to do the job correctly.

I CONFIRM:

[Job title]

_______________________________

[Name of company]

_______________________________

_______________________/[FULL NAME.]/

"______" _______________ 20___

JOB DESCRIPTION

Freight Forwarder

1. General Provisions

1.1. This job description defines and regulates the powers, functional and job responsibilities, rights and responsibilities of the freight forwarder for the transportation of goods [Name of the organization in the genitive case] (hereinafter referred to as the Company).

1.2. A freight forwarder is appointed and dismissed in accordance with the procedure established by current labor legislation by order of the head of the Company.

1.3. A freight forwarder belongs to the category of technical performers and is subordinate to [names of subordinate positions in the dative case].

1.4. The freight forwarder reports directly to [name of the immediate manager's position in the dative case] of the Company.

1.5. A person who has primary vocational education without requirements for work experience or secondary (complete) general education and special training according to an established program without requirements for work experience is appointed to the position of freight forwarder for the transportation of goods.

1.6. The freight forwarder is responsible for:

effective performance of the work assigned to him;
compliance with the requirements of performance, labor and technological discipline;
the safety of documents (information) in his custody (that have become known to him) containing (constituting) the Company’s trade secret.

1.7. A freight forwarder must know:

organization of loading and unloading operations;
procedure for acceptance and delivery of cargo;
addresses of the main cargo suppliers and their warehouses;
conditions of transportation and storage of forwarded goods;
standards for idle time of rolling stock and containers during loading and unloading operations;
cargo transportation routes;
forms of documents for acceptance and dispatch of goods and rules for their registration;
basics of labor organization;
basics of labor legislation;
internal labor regulations;
labor protection rules and regulations.

1.8. A freight forwarder in his activities is guided by:

local acts and organizational and administrative documents of the Company;
internal labor regulations;
rules of labor protection and safety, ensuring industrial sanitation and fire protection;
instructions, orders, decisions and instructions from the immediate supervisor;
this job description.

1.9. During the period of temporary absence of the freight forwarder for the transportation of goods, his duties are assigned to [deputy position title].

2. Job responsibilities

A freight forwarder is required to perform the following labor functions:

2.1. Receives cargo from warehouses in accordance with accompanying documents.

2.2. Checks the integrity of the packaging (container).

2.3. Monitors the availability of devices for the transportation of goods and the sanitary condition of the relevant types of transport intended for transportation, the correctness of loading and unloading operations, the placement and stowage of goods.

2.4. Accompanies cargo to its destination, ensures the necessary storage conditions and their safety during transportation.

2.5. Hands over the delivered cargo, prepares acceptance documentation.

2.6. If necessary, participates in the preparation of reports on shortages, damage to goods and other documents.

In case of official necessity, the freight forwarder may be involved in the performance of his official duties overtime, in the manner prescribed by the provisions of federal labor legislation.

3. Rights

The freight forwarder has the right:

3.1. Give instructions and tasks to his subordinate employees and services on a range of issues included in his functional responsibilities.

3.2. Monitor the implementation of production tasks, timely completion of individual orders and tasks by the services subordinate to him.

3.3. Request and receive the necessary materials and documents related to the activities of the freight forwarder for the transportation of goods, its subordinate services and divisions.

3.4. Interact with other enterprises, organizations and institutions on production and other issues related to the competence of the freight forwarder.

3.5. Sign and endorse documents within your competence.

3.6. Submit proposals on the appointment, relocation and dismissal of employees of subordinate departments for consideration by the head of the Company; proposals to encourage them or to impose penalties on them.

3.7. Use other rights established by the Labor Code of the Russian Federation and other legislative acts of the Russian Federation.

4. Responsibility and performance evaluation

4.1. The freight forwarder bears administrative, disciplinary and material (and in some cases provided for by the legislation of the Russian Federation, criminal) responsibility for:

4.1.1. Failure to carry out or improperly carry out official instructions from the immediate supervisor.

4.1.2. Failure to perform or improper performance of one’s job functions and assigned tasks.

4.1.3. Illegal use of granted official powers, as well as their use for personal purposes.

4.1.4. Inaccurate information about the status of the work assigned to him.

4.1.5. Failure to take measures to suppress identified violations of safety regulations, fire safety and other rules that pose a threat to the activities of the enterprise and its employees.

4.1.6. Failure to ensure compliance with labor discipline.

4.2. The assessment of the freight forwarder’s work in the transportation of goods is carried out:

4.2.1. By the immediate supervisor - regularly, in the course of the employee’s daily performance of his labor functions.

4.2.2. By the certification commission of the enterprise - periodically, but at least once every two years, based on documented results of work for the evaluation period.

4.3. The main criterion for assessing the work of a freight forwarder in the transportation of goods is the quality, completeness and timeliness of his performance of the tasks provided for in these instructions.

5. Working conditions

5.1. The work schedule of a freight forwarder for the transportation of goods is determined in accordance with the internal labor regulations established by the Company.

6. Signature right

6.1. To ensure his activities, the freight forwarder is given the right to sign organizational and administrative documents on issues within his competence by this job description.

I have read the instructions ___________/___________/ “____” _______ 20__

1.1. This job description defines the functional duties, rights and responsibilities of the forwarder ______________ (hereinafter referred to as the “Organization”).

1.2. The forwarder is appointed to the position and dismissed from the position in accordance with the established current procedure by order of the head of the Organization.

1.3. The forwarder reports directly to ___________________.

1.4. A person who has primary vocational education without requirements for work experience, or secondary (complete) general education, or basic general education and special training according to an established program without requirements for work experience is appointed to the position of a freight forwarder.

1.5. The forwarder must know:

Basics of organizing office work in the Organization;

Techniques and methods for processing correspondence;

The structure of the Organization and its divisions;

Addresses of regular correspondents;

Rules for operating machines that process correspondence;

Fundamentals of labor organization;

Fundamentals of labor legislation;

Internal labor regulations;

Labor protection rules and regulations.

1.6. In its activities, the forwarder is guided by:

Regulatory acts and methodological materials on the work performed;

Internal labor regulations;

Orders and instructions of the head of the Organization and the immediate supervisor;

This job description;

Rules on labor protection, industrial sanitation and fire protection.

1.7. During the period of temporary absence of the forwarder, his duties are assigned to _______________________.

2. FUNCTIONAL RESPONSIBILITIES

The forwarder performs the following duties:

Receives and processes incoming and outgoing correspondence (indexes, sorts, records in register books and inventories), checks the correctness of its execution;

Opens envelopes (packages), checks for attachments and forwards correspondence to recipients;

In case of missing or damaged attachments, notify the head of the office;

Envelopes, addresses and labels sent correspondence;

Ensures the safety of documents passing through the expedition;

Monitors the technical condition of equipment and machines in operation and promptly reports their malfunction.

3. RIGHTS

The forwarder has the right:

3.1. Require the Organization's management to provide assistance in the performance of their duties.

3.2. Improve your skills.

3.3. Get acquainted with draft decisions of the Organization’s management relating to its activities.

3.4. Submit proposals on issues related to your activities for consideration by your immediate supervisor.

3.5. Receive from the Organization’s employees the information necessary to carry out their activities.

4. RESPONSIBILITY

The forwarder is responsible:

4.1. For failure to perform or improper performance of their duties provided for in this job description - in accordance with current labor legislation.

4.2. For offenses committed during the period of its activities - in accordance with current civil, administrative and criminal legislation.

4.3. For causing material damage - in accordance with current legislation.

5. WORKING CONDITIONS

5.1. The freight forwarder’s working hours are determined in accordance with the internal labor regulations established in the Organization.

5.2. Due to production needs, the forwarder is obliged to go on business trips (including local ones).

5.3. In accordance with _______________, the employer evaluates the efficiency of the forwarder. The set of measures for assessing effectiveness was approved by _________________ and includes:

I. General provisions

1. The forwarder belongs to the category of technical performers.

2. A person who has primary vocational education without requirements for work experience or secondary (complete) general education and special training according to an established program without requirements for work experience is appointed to the position of a freight forwarder.

3. Appointment to the position of a forwarder and dismissal from it is made by order of the director of the enterprise upon recommendation (head of the office; (head of documentation support of the enterprise))

4. The forwarder must know:

4.1. Resolutions, instructions, orders, other governing and regulatory documents of higher and other bodies concerning the work of the expedition at the enterprise.

4.2. Basics of organizing office work in an enterprise.

4.3. Techniques and methods for processing correspondence.

4.4. Document flow diagrams.

4.5. Addresses of regular correspondents.

4.6. Rules for operating machines that process correspondence.

4.8. The structure of the enterprise and its divisions.

4.9. Fundamentals of labor organization.

4.10. Labor legislation.

4.11. Internal labor regulations.

4.12. Labor protection rules and regulations.

5. The forwarder in its activities is guided by:

5.1. Regulations on the office (documentation support department).

5.2. Instructions for office work and archive work at the enterprise.

5.3. This job description.

6. The forwarder reports directly to (the head of the office (head of the documentation support department))

7. During the absence of the forwarder (illness, vacation, etc.), his duties are performed by a person appointed by the director of the enterprise. This person acquires the corresponding rights and is responsible for the proper performance of the duties assigned to him.

II. Job responsibilities

Forwarder:

1. Receives and processes incoming and outgoing correspondence (indexes, sorts, records in register books and inventories), checks the correctness of its execution.

2. Opens envelopes (packages), checks for attachments and sends correspondence to recipients.

3. In case of missing or damaged attachments, inform the head of the office about this.

4. Envelopes, addresses and labels sent correspondence.

5. Ensures the safety of documents passing through the expedition.

6. Monitors the technical condition of equipment and machines in operation and promptly reports their malfunction.

8. Ensures the delivery of processed and prepared for dispatch outgoing correspondence to the appropriate post office or other organizations.

9. Carries out forwarding of erroneously delivered correspondence.

10. Performs individual official assignments of his immediate superior.

III. Rights

The forwarder has the right:

1. Get acquainted with the draft decisions of the enterprise management concerning its activities.

2. Submit proposals for improvement of work related to the responsibilities provided for in these instructions for consideration by management.

3. Within the limits of your competence, inform (the head of the office (head of the documentation support department))

4. Request personally or on behalf of his immediate supervisor from the heads of departments of the enterprise and other specialists for information and documents necessary to fulfill his official duties.

5. Demand that the management of the enterprise provide assistance in the performance of their official duties and rights.

IV. Responsibility

The forwarder is responsible:

1. For improper performance or failure to fulfill one’s job duties provided for in this job description - within the limits determined by the current labor legislation of the Russian Federation.

2. For offenses committed in the course of carrying out their activities - within the limits determined by the current administrative, criminal and civil legislation of the Russian Federation.

3. For causing material damage - within the limits determined by the current labor and civil legislation of the Russian Federation.